Logistics, in plain English
Shipping & Returns.
Shipping
- US shipping only — we currently ship to addresses within the United States.
- Free shipping on all US orders over $100.
- Standard delivery: 3–7 business days anywhere in the US.
- Order processing: orders ship within 1–2 business days from our nearest US warehouse.
- You'll get a tracking link by email the moment your order leaves.
Returns
- 30-day window from the day your order arrives.
- Items must be unused and in their original packaging.
- Email hello@getlumio.com with your order number and we'll send a return label.
- Refunds land in 5–7 business days after we receive the return.
- If something arrived damaged or wrong — that's on us. Email us and we'll fix it fast.